Effective date: October 13, 2026
This Privacy Policy explains how QuakeLogic Inc., 2008 Opportunity Dr. Suite 130, Roseville, CA 95678, USA (“QuakeLogic”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit quakelogic.net and the other websites, portals and online services that we operate and that link to this Policy (together, the “Site”), when you contact us, request a quotation or demonstration, subscribe to our communications or notification service, or otherwise interact with us in connection with our products and services. Our online store at products.quakelogic.net posts its own privacy notice for purchases made there; this Policy applies to everything else. QuakeLogic is the controller (business) responsible for the personal information described in this Policy.
Information you give us. When you fill in a contact, quotation, demo, support, download, newsletter or partner form, register for the partner portal or the QuakeLogic Notification Service, chat with us, or correspond with us by e-mail, telephone or post, we collect the information you provide, which may include your name, title, organisation, postal address, country, e-mail address, telephone or mobile number, account password, project or application details, the content of your message and any attachments. We ask you not to send us sensitive or special-category information (such as health, biometric or financial-account data); if you do, we will use it only to respond to you and will delete it when no longer needed.
Information collected automatically. When you use the Site, we and our service providers automatically collect technical information through server logs, cookies and similar technologies, including your IP address, approximate location derived from it (city or country level), browser type and language, operating system, device type, referring page, the pages you view, the links you click, the date and time of your visit and similar usage data.
Information from other sources. We may receive information about you from our distributors and partners, from publicly available sources, from business-information providers, and from the third-party services described in Section 4.
We use personal information to: (a) respond to your enquiries and provide the information, quotations, demonstrations, downloads and support you request; (b) create and administer accounts and verify your identity; (c) deliver notifications you have subscribed to, including earthquake and event alerts by e-mail or text message; (d) negotiate, enter into and perform contracts, process orders, arrange delivery, installation, training and warranty service, and manage payments and invoicing; (e) send you newsletters, product news, event invitations and other marketing where permitted by law, which you can stop at any time; (f) operate, secure, maintain, analyse and improve the Site and our products and services, including by understanding how the Site is used; (g) detect, prevent and investigate fraud, abuse, security incidents and violations of our terms; (h) comply with legal, tax, export-control, sanctions and other regulatory obligations and respond to lawful requests from public authorities; and (i) establish, exercise or defend legal claims.
Where the EU or UK General Data Protection Regulation or a similar law applies, we process personal information on the following bases: performance of a contract or steps at your request before entering into one (purposes (a), (b), (c) and (d)); our legitimate interests in running, protecting and promoting our business, provided those interests are not overridden by your rights (purposes (a), (e) where consent is not required, (f), (g) and (i)); your consent, which you may withdraw at any time (text-message alerts, non-essential cookies and marketing where consent is required); and compliance with legal obligations (purpose (h)).
The Site uses cookies and similar technologies. Strictly necessary technologies keep you signed in, remember form state, protect forms against abuse (Google reCAPTCHA and our own CAPTCHA) and secure the Site. Analytics technologies (Google Analytics and Google Tag Manager) help us understand how the Site is used; we have configured these services not to be used for advertising. Functional technologies are set by embedded services we use on some pages, including Google Maps (location maps), Tidio (live chat), YouTube and Vimeo (video), Google Fonts and public content-delivery networks (page assets). These providers may receive your IP address and technical data and may set their own cookies, which are governed by their privacy policies, including Google’s at policies.google.com/privacy.
You can control cookies through your browser settings, including blocking or deleting them, although parts of the Site may then not work properly. You can opt out of Google Analytics with the browser add-on available at tools.google.com/dlpage/gaoptout. Where the law requires your consent for non-essential cookies, we will ask for it before setting them. We treat a Global Privacy Control signal as a request to opt out of any sale or sharing of personal information; because we do not sell or share personal information for cross-context behavioural advertising, no further action is needed. We do not otherwise respond to browser “Do Not Track” signals, for which no industry standard exists.
If you enrol a mobile number in the QuakeLogic Notification Service or otherwise agree to receive text messages from us, you consent to receive automated informational text messages at that number, delivered through our messaging provider (Twilio Inc.). Message frequency varies with seismic activity and your settings. Message and data rates may apply. You can stop at any time by replying STOP, and get help by replying HELP or e-mailing support@quakelogic.net. Consent is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other categories of sharing exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell personal information, and we do not share it for cross-context behavioural advertising. We disclose personal information only as follows:
QuakeLogic is located in the United States and processes information there, and our service providers may process it in other countries. These countries may not provide the same level of data protection as your country. Where we transfer personal information from the European Economic Area, the United Kingdom, Switzerland or another jurisdiction with transfer restrictions, we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or the UK International Data Transfer Addendum, or on your explicit consent or the necessity of the transfer to perform a contract with you. You may request a copy of the relevant safeguards by contacting us.
We keep personal information only as long as needed for the purposes described in this Policy, as required by law, or as necessary to establish, exercise or defend legal claims. In general: enquiry and quotation records are kept for up to three years after our last contact with you; records relating to orders, contracts, warranties, invoices and payments are kept for the life of the contract or warranty and for the period required by tax, accounting, export-control and product-liability law (typically seven to ten years); account information is kept while your account is active and for a short period after it is closed; marketing-subscription records are kept until you unsubscribe, after which we keep a suppression record so that we respect your choice; text-message consent records are kept as required by messaging regulations; and server logs are kept for up to twelve months. When information is no longer needed we delete or anonymise it.
We use administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or destruction, including encrypted transmission (HTTPS), access controls, firewalls and restricted internal access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the competent authorities as required by applicable law.
Depending on where you live, you may have the right to: access the personal information we hold about you and receive a copy; have inaccurate or incomplete information corrected; have information deleted; restrict or object to certain processing, including processing for direct marketing; receive your information in a portable format; withdraw consent at any time, without affecting processing that occurred before withdrawal; not be subject to a decision based solely on automated processing that produces legal or similarly significant effects (we do not make such decisions); and lodge a complaint with a data-protection supervisory authority. To exercise any right, contact us using the details in Section 15. We will verify your identity before acting on a request, may ask for additional information to do so, and will respond within the time required by law. You may authorise an agent to make a request on your behalf, in which case we may require proof of the authorisation and verification of your identity. We will not discriminate against you for exercising your rights. If we decline a request, we will explain why, and you may appeal by replying to our decision. You can unsubscribe from marketing e-mail at any time using the link in each message or by contacting us, and from text messages by replying STOP.
This section supplements the Policy for California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”). In the preceding twelve months we have collected the following categories of personal information: identifiers (name, postal address, e-mail address, telephone number, IP address, account credentials); customer-records information (organisation, title, billing and shipping details); commercial information (products considered or purchased, quotations, orders, warranty history); internet or other network activity (browsing, usage and device data); approximate geolocation derived from IP address; professional or employment-related information (employer, job title); and inferences drawn from the foregoing to understand your product interests. We collect this information from the sources, use it for the business and commercial purposes, and disclose it to the categories of service providers and third parties described in Sections 1, 2 and 6. We do not sell personal information, do not share it for cross-context behavioural advertising, do not use or disclose sensitive personal information other than as permitted by the CCPA, and have no actual knowledge of selling or sharing the personal information of consumers under 16. California residents have the rights to know, access, correct and delete personal information, to opt out of sale or sharing, to limit the use of sensitive personal information, and to non-discrimination, exercisable as described in Section 10. California Civil Code section 1798.83 (the “Shine the Light” law) permits California residents to request information about disclosures of personal information to third parties for their direct-marketing purposes; we do not make such disclosures.
QuakeLogic Inc. is the controller of your personal information. The legal bases for our processing are set out in Section 3 and international transfers in Section 7. In addition to the rights in Section 10, you have the right to lodge a complaint with the supervisory authority of your habitual residence, place of work or place of the alleged infringement (in the United Kingdom, the Information Commissioner’s Office; in Switzerland, the Federal Data Protection and Information Commissioner). Providing personal information to us is voluntary, but we may be unable to respond to an enquiry or supply a product without it.
Residents of other U.S. states and other countries may have privacy rights under local law (for example in Canada, Türkiye, Mexico, Brazil, Australia and other U.S. states with comprehensive privacy laws). We honour those rights in accordance with the applicable law, and you may exercise them using the contact details in Section 15.
The Site is intended for business and professional users and is not directed to children under 16. We do not knowingly collect personal information from children under 13 (or the higher minimum age in your jurisdiction) without verifiable parental consent. If you believe a child has provided us with personal information, contact us and we will delete it promptly.
The Site links to third-party websites and services that we do not control and whose privacy practices are their own; we encourage you to review their policies. We may update this Policy from time to time; the updated Policy will be posted on the Site with a new effective date, and material changes will be announced on the Site or by e-mail where we hold your address. Questions, requests and complaints about this Policy or our privacy practices should be sent to our Privacy Officer at QuakeLogic Inc., 2008 Opportunity Dr. Suite 130, Roseville, CA 95678, USA; e-mail support@quakelogic.net; telephone +1-916-899-0391.
REQUEST A DEMO