Welcome to QUAKELOGIC Maintenance! We care about You and we have got your back when it comes for any sort of technical assistance you need.
Our Technical Maintenance is designed with one goal: make sure everything gets done right and stays up and running without fail.
As we continue our tradition of providing the best technology and customer service, all our software solutions satisfy your most demanding instrumentation, monitoring and earthquake early warning challenges.
Select a maintenance package that covers your exact needs and enjoy benefits, from unique customer support services to special discounts!
|Benefits||NO Plan||On Basic||ON Premium|
|FREE Annual version Upgrade|
|Access to Latest Seismic/Structural/Geotechnical Monitoring Modules|
|Routine cleaning of log files|
|Routine function tests|
|State of health (SOH) watchdog monitoring for hardware and software|
|Periodic monthly reporting on system SOH|
|License Support - Troubleshooting|
|Options to change licensing|
|Remote Desktop/Video Call Personal Support|
|Online technical support|
|Personal Technical Support|
|Online Tutorials Access|
|Personal Training Zoom Session|
|% Special discount on Extra Licenses||20%||20%|
|% Special discount on Extra Modules||20%||20%|
|% Discount on all workshops||10%||30%|
|% Special discount for licensing transfer (migration)||10%||30%|
Our Maintenance ON Subscription includes around-the-clock technical help and updates for both hardware and software components, as well as regular preventative maintenance to ensure ongoing system reliability.
In the event of a structural health issue, system alerts are immediately sent to QuakeLogic as well as to local structural engineers, placing our seismic experts on alert for support as needed. Any issue affecting the integrity of the actual monitoring platform itself is also immediately communicated to QuakeLogic by our watchdog service, ensuring prompt resolution for uninterrupted system performance.
When Your Maintenance is ON: you can choose Basic or Premium
QUAKELOGIC Maintenance gives you all:
Software Benefits (Free routine Firmware, software and security updates),
Watchdog Services (State of health watchdog monitoring for hardware and software),
Licensing Services (troubleshooting, personal desktop/video call technical assistance support, licensing recovery, options to change licensing),
Technical Support (personal technical support, online tutorials access, personal zoom training sessions),
Special discounts on adding extra modules, workshops and license migration.
You can have all the benefits and privilege of having a QuakeLogic maintenance annual plan by just diving into it!
Choose the Annual Maintenance plan with the benefits that will complement the hardware and software solutions that we provide. This is one-time annual fee that is due from the initial software/hardware activation/purchase. Maintenance plan will reactivate your license and technical maintenance for the next 12 months.